Returns, Refunds & Exchange Policy

Returns, Refunds & Exchange Policy

Please read our policy carefully before making a return or exchange.

20-Day Return & Exchange Policy

• You can return or exchange any item within 20 days from the date of delivery.
• The item must be in its original condition, with all tags attached.
• To start the return process, contact our support team via email at [email protected] or call us at +1 646-980-5536.
• Once we receive your return, we will inspect it and process your refund or exchange within 5 business days.
• A confirmation email will be sent regarding the status of your return.

Return & Exchange Process

• Email [email protected] within 24 hours of receiving your item to initiate the return.
• Clearly mention whether you are requesting a refund or an exchange.
• For exchanges, availability of the requested size will be confirmed.
• All returns must be completed within the 20-day window.
• Provide your order number, a brief description, and product images (if possible) to help us assess any defects.
• Exchanges are subject to stock availability. If the item is out of stock, a refund will be issued.
• Returns violating our policies may not be accepted.
• Refunds will not be issued if the tag is missing from the package upon arrival.
• If a return is made without a valid reason, shipping charges will be deducted from the refund.
• Customized jackets made on special request cannot be returned.

Refunds

• Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original payment method within 5 business days.

Defective Products

• If you receive a defective or incorrect product, email [email protected] within 24 hours of delivery.
• Include your order number, images of the product, and a brief description of the issue.
• If the defect is due to manufacturing errors or poor-quality materials, we will replace the product.

Size Issues

• Order cancellations must be requested within 24 hours of purchase for a full refund.
• If canceled after 24 hours, a 25% deduction will be applied.
• If the order is canceled while in transit, 25% of the amount + shipping charges will be deducted.
• Please check your size carefully before purchasing. If you receive the wrong size, contact us for assistance.

Order Cancellations

• Ensure you select the correct size before purchasing.
• If your order size is incorrect, contact us immediately at [email protected] or call +1 646-980-5536.