Returns, Refunds & Exchange Policy

Last Updated: 20 October 2025

Please read this policy carefully before placing an order. By purchasing from Luxhide, you acknowledge and agree to the terms outlined below.

1. 14-Day Return & Exchange Window

Return or exchange requests must be submitted within 14 days from the date of delivery.

To be eligible, items must be:

• Unused, unworn, and unaltered
• In original condition
• Free from stains, odors, or damage
• Returned with all original tags, labels, and packaging intact

Any item that fails inspection will be rejected and returned to the customer.

2. How to Initiate a Return or Exchange

You must contact us within 24 hours of receiving your item to initiate a return or exchange.

Contact Information:
Email: care@luxhide.com
Phone: +44 7491 857511

Please include the following:

• Order number
• Reason for return (refund or exchange)
• Clear images of the item (mandatory for defects)
• Requested size (for exchanges)

Failure to contact us within 24 hours may result in rejection of your request.

3. Return Conditions

• All returns must be completed within the 14-day return window.
• Items returned without prior approval will not be accepted.
• Missing tags or packaging result in automatic rejection.
• Customized or special-request jackets are strictly non-returnable and non-refundable.

4. Return & Exchange Shipping Costs

• Customers are fully responsible for all return and exchange shipping costs.
• Original shipping fees are non-refundable.
• We do not provide prepaid return labels.
• Customers are responsible for secure packaging of returned items.
• Luxhide is not responsible for lost, delayed, or damaged return shipments.

5. Exchanges

• Exchanges are subject to product availability.
• If the requested size or style is unavailable, a refund may be issued instead.
• All exchanges are subject to the same inspection and approval process as returns.
• Customers are responsible for all shipping costs associated with exchanges.

6. Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection.
• Approved refunds will be issued to the original payment method.
• Refund processing time is up to 5 business days.

Refunds will not be issued for:

• Items missing tags or packaging
• Items showing wear, damage, or alteration
• Unauthorized or late returns
• Customized or special-request items

7. Defective or Incorrect Items

If you receive a defective or incorrect item, you must notify us within 24 hours of delivery.

Please provide:

• Order number
• Clear images of the defect or issue
• A brief description of the problem

If the issue is confirmed to be due to a manufacturing defect or our error, we will arrange a replacement at no additional cost.

8. Size Issues

• Please review the size chart carefully before placing your order.
• If an incorrect size was sent due to our error, we will resolve the issue promptly.
• If the incorrect size was selected by the customer, exchanges may be offered and shipping costs will apply.

9. Order Cancellations

• Orders canceled within 24 hours of purchase are eligible for a full refund.
• Cancellations after 24 hours are subject to a 25% cancellation fee.
• If an order has already shipped, a 25% fee plus shipping charges will apply.
• Shipping fees are non-refundable.

10. Contact Information

For all return, refund, or exchange inquiries:

Email: care@luxhide.com
Phone: +44 7491 857511

For general website rules, please review our Terms & Conditions ↗.